Effective Date: 01-05-2025
We understand that travel plans may change. Our policy ensures flexibility and peace of mind for all customers.
Cancellation by Customer
Customers may cancel their booking at any time before departure and will receive either a full refund or the option to reschedule the trip at no additional cost.
Cancellation by Neo Classic
If we must cancel or reschedule a trip due to unavoidable circumstances (e.g., weather, technical issues), customers will be offered a full refund or the option to reschedule.
Refund Method
- Refunds will be issued to the original payment method within 10–15 business days.
- Payment gateway charges (if applicable) are non-refundable.
- Bookings will be confirmed only if at least 100 passengers are booked. Otherwise, your payment will be refunded 10–15 days before the trip.
How to Request a Cancellation
Please email your booking details and reason for cancellation to: mail@classicvoy.com